Effective Date: 04|11|2024
At USMLElite, we strive to provide high-quality resources and support for your USMLE preparation. However, we understand that there may be instances where you are not completely satisfied with your purchase. This Refund and Returns Policy outlines your rights and the conditions under which refunds may be granted.
1. Eligibility for Refunds
- Refunds may be granted only for eligible courses and services that have not been fully utilized or accessed.
- Requests must be submitted within 7 days from the date of purchase.
2. Non-Refundable Items
- Certain products, such as digital downloads, completed live sessions, and previously accessed or partially completed courses, are non-refundable.
- Customized or personalized services, including one-on-one tutoring sessions, are also non-refundable once delivered.
3. Partial Refunds
- For courses or services with multiple sections or modules, partial refunds may be issued if only a portion has been accessed.
- The partial refund amount will be based on the proportion of course content accessed or used.
4. Refund Process
- To request a refund, please contact our support team at support@usmlelite.com with your order details and reason for the refund request.
- Refunds, if approved, will be processed to the original payment method within 7–14 business days.
5. Changes to This Policy
- We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is recommended that you review it periodically.
For further assistance, please reach out to our customer support at support@usmlelite.com.